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Returns & Exchanges

 

Returns and Exchanges Policy:

 

Returns-

If you are not fully satisfied with your purchase from www.stephenmuldoon.com we offer a full money back guarantee up to and including 28 days from the point of sale. Stephen Muldoon Bespoke recognises that for international customers that this may not always be possible to complete within this time frame and reserves the right to act in a discretionary manner with regards to international refunds and returns.

Stephen Muldoon Bespoke offers a free shipping service for the dispatch of goods. However, those customers wishing to return any goods must do so at their own cost.

Unfortunately we are unable to accept returns on either fragrances or underwear. We do not accept underwear returns in the interest of hygiene and we are unable to accept returns on fragrances as once they are opened they are unable to be resold.

When returning clothing, shoes or accessories (excluding fragrances) we request that the items purchased are returned in their original packaging. Any items that are deemed to be returned in an unsatisfactory state will not be refunded.

We at Stephen Muldoon Bespoke suggest that when trying on shoes purchased from www.stephenmuldoon.com that you do so inside so as not to scuff or mark them. Some of our shoes have polished leather soles and we advise avoiding trying these on where the floor surface is non-carpeted to avoid scuff marks. We also suggest that when trying shoes on that you do so wearing a pair of socks that you are likely to wear in conjunction with the shoes to ensure that you have the right fit.

 

Exchanges-

We at Stephen Muldoon Bespoke understand that sometimes the sizing of products may differ from brand to brand. Therefore, if you are happy with a purchase but require either a larger or smaller size we shall endeavour to replace your initial purchase with, if in stock, a size best fitting to you the customer. However, as with the return of goods we do expect the customer to meet the cost of returning goods to Stephen Muldoon Bespoke. However, the cost of shipping out the new size item will, as always, be met by Stephen Muldoon Bespoke. In the eventuality of a different size not being available we can also offer store credit to the value of your initial purchase.