Collection from Store
We offer a complimentary Collect in Store service. This service is free of charge.
Please contact our customer care team for further information on 01625 828300 or email: firstname.lastname@example.org
Please bring a print out of your notification email when you collect your order.
The delivery options currently available to you are as follows:
Delivery at this current time is £3.95 however we reserve the right to make changes to this at a later date.
This delivery option is available for UK and the Republic of Ireland, Stephen Muldoon Bespoke also currently deliver internationally for a fee of starting price of £6.95 with a maximum £14.99 depending on location.
All purchases of over £150.00 qualify for free shipment worldwide. This may change as discounts increase. This is usually disabled for offers of 70% off.
Please note: Working days exclude Mondays and all Bank Holidays.
Please note: A signature is required from you when your order is delivered. Orders will only be delivered to the address you have stated when placing your order. Stephen Muldoon Bespoke cannot be held responsible for any inaccurate addresses provided to us or for giving your authorisation for goods to be left in a safe place with our courier.
In very rare circumstances we may not be able to fulfil your order. Should we experience any problems with the availability of your order, we will let you know as soon as possible.
Whilst we will use all reasonable endeavours to meet the timescales of your delivery option we may sometimes experience delays because of unforeseen circumstances beyond our control and we therefore cannot accept any liability for any delays or non-delivery.
Please note: We regret that we are unable to deliver to British Forces Posted Overseas (BFPO) addresses at this time.
Please note: We will not deliver to forwarding addresses or Post Office boxes due to the risk of fraud. This is for the protection of all our customers.
We will leave a card explaining that Our chosen carrier has attempted to deliver Your goods. If You do not contact the carrier and this is Your 1st delivery attempt the carrier will automatically attempt a second delivery on the next working day free of charge. If this is Your 2nd delivery attempt You will need to choose another re-delivery option. You may choose an alternative working day and this delivery will still be free of charge. You can also collect your order from the carrier's depot or select another working day. You will need to contact the carrier to arrange this. Both collection from the depot and alterative working day delivery date are free of charge. In certain circumstances the courier may leave your parcel with a neighbour if a signature has been obtained. Your parcel will be returned to Us if You have not contacted Us within 3 days of the 1st attempted delivery. If You originally arranged a premium service with Us and have missed Your delivery please call our Customer Services team on 00 44 (0)1625828300.
If you are not fully satisfied with your purchase from www.stephenmuldoon.com we offer a full money back guarantee up to and including 28 days from the point of sale. Stephen Muldoon Bespoke recognises that for international customers that this may not always be possible to complete within this time frame and reserves the right to act in a discretionary manner with regards to international refunds and returns.
Customers wishing to return any goods must do so at their own cost. Customers are also more than welcome to return orders in store if convenient to them.
Unfortunately we are unable to accept returns on either fragrances or underwear. We do not accept underwear returns in the interest of hygiene and we are unable to accept returns on fragrances as once they are opened they are unable to be resold.
When returning clothing, shoes or accessories (excluding fragrances) we request that the items purchased are returned in their original packaging. Any items that are deemed to be returned in an unsatisfactory state will not be refunded.
We at Stephen Muldoon Bespoke suggest that when trying on shoes purchased from www.stephenmuldoon.com that you do so inside so as not to scuff or mark them. Some of our shoes have polished leather soles and we advise avoiding trying these on where the floor surface is non-carpeted to avoid scuff marks. We also suggest that when trying shoes on that you do so wearing a pair of socks that you are likely to wear in conjunction with the shoes to ensure that you have the right fit.
We at Stephen Muldoon Bespoke understand that sometimes the sizing of products may differ from brand to brand. Therefore, if you are happy with a purchase but require either a larger or smaller size we shall endeavour to replace your initial purchase with, if in stock, a size best fitting to you the customer. However, as with the return of goods we do expect the customer to meet the cost of returning goods to Stephen Muldoon Bespoke. However, the cost of shipping out the new size item will, as always, be met by Stephen Muldoon Bespoke. In the eventuality of a different size not being available we can also offer store credit to the value of your initial purchase.